Shipments from EVGA to your address will be made via ground shipping, although you may request and pay for expedited shipping.Due to increased fraud and current market conditions, the collateral amount includes an additional RMA service hold attached, which will be fully refunded upon the return of the original item.Once the collateral price is paid, EVGA will process and ship a replacement to you within 3 business days (exclusive of time in transit).The cost of collateral is determined by EVGA based on the current product's MSRP price, and is charged via PayPal. After an RMA request is approved, you will be required to pay for the full replacement collateral price of your product.The EVGA Advanced RMA requires that you are the original owner of the product and can provide proof of purchase in the form of an invoice or receipt.EVGA is not responsible for delays in delivery and does not guarantee any delivery dates. Shipments from EVGA to you will be made via standard courier services, although you may request and pay for expedited shipping.Upon receipt of your undamaged product, EVGA will process and ship a replacement to you within 3 business days (exclusive of time in transit).After approval, you will be responsible for shipping the product to EVGA, following our shipping guidelines, which can be found here.All owners must provide a proof of purchase in the form of an invoice or receipt. The Standard RMA is open to both original owners and second-hand owners of the product.Free EVGA account membership and registration are required to contact customer service for troubleshooting and receive a support ticket for an RMA request.EVGA offers many options that should satisfy the unfortunate need to replace your EVGA product under warranty as quickly and as painlessly as possible. An EVGA Return Merchandise Authorization (RMA) allows customers to return defective products to EVGA Corporation ("EVGA") for a replacement.
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